Q: How long does shipping take?A: Orders are typically processed within 1–3 business days. Standard international shipping usually takes 7–15 business days depending on your destination country.
Q: Do you offer free shipping?A: Yes! We offer FREE standard shipping on all orders over $35.00. For orders under $35.00, a flat shipping rate of $4.99 applies.
Q: How do I track my order?A: Once your order ships, you will receive an email with a tracking number. You can also track your package directly on our Track Your Order page.
💳 2. Payment & Orders
Q: What payment methods do you accept?A: We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for safe and secure checkout.
Q: Can I change or cancel my order after placing it?A: If you need to make changes or cancel your order, please contact us at support@yiloo.com within 12 hours of placing your order. Once order processing or shipping has begun, modifications cannot be guaranteed.
🔄 3. Returns & Refunds
Q: What is your return policy?A: We offer a 14-day return and exchange policy from the date of package delivery. Items must be unused, in original condition, and in original packaging. Please check our Returns & Refunds page for full details.
Q: What if my item arrives damaged or defective?A: We are so sorry for the inconvenience! Please email us at support@yiloo.com within 48 hours of delivery with your order number and photos/videos of the damaged item, and we will send a free replacement or offer a full refund.
🎁 4. Products & Gifting
Q: Are your products suitable for gifting?A: Absolutely! All our creative items are carefully packaged with love and care, making them perfect gifts for birthdays, holidays, or special occasions for your loved ones.
