Shipping Policy

Welcome to Yiloo! We are dedicated to providing clear, transparent, and reliable shipping services for all our global customers.

1. Ships from Location

All orders are packaged with care and shipped directly from our warehouse in Guangdong, China.

2. Shipping Rates & Delivery Thresholds

Shipping charges for your order will be calculated and displayed at checkout:

Orders under $34.99: Standard shipping fee of $4.99.
Orders $35.00 and over: FREE Shipping.

Note: In the event of any discrepancies, the final shipping amount displayed at checkout shall prevail.

3. Order Processing Time

All orders are typically processed and handed over to logistics partners within 1–3 business days (excluding weekends and public holidays) after order placement.
Upon placing your order, you will receive an Order Confirmation email.
Once your package has shipped, a Shipping Confirmation email containing your tracking number will be sent to you automatically.

4. Countries & Regions We Serve

We currently offer international shipping to the following countries and regions:
United States, Canada, Australia, United Kingdom, France, Germany, Japan, Singapore, South Korea, Taiwan, Spain, Portugal, Netherlands, Italy, and more.

5. Customs, Duties & Taxes

Please note that shipping costs do not include international customs duties, local taxes, or brokerage fees.
All applicable import taxes, duties, or customs clearance fees are the sole responsibility of the recipient/customer and must be paid upon delivery or to local customs offices. Please contact your local customs authority for specific duty rates before ordering.
Packages may be held at local sorting facilities or customs hubs until duties are cleared.
Refuse Package due to Duties/Taxes: If a package is rejected or returned because customs duties/taxes were unpaid, we will not offer a full refund or free reshipment. Upon receiving and inspecting the returned merchandise, a refund will be issued to your original payment method after deducting the original shipping fee ($4.99) and a $10 processing/restocking fee.

6. Failed Delivery & Unclaimed Packages

If a delivery attempt fails and we are notified by the courier, our support team will attempt to reach out to you via email.
If the customer does not respond to us or contact the courier within the courier’s designated holding period, the package may be returned to us. In such cases, full refunds or free reshipments will not be provided.
If you request a reshipment: We will calculate and collect the applicable shipping fee prior to resending the package.
If you request a refund: Upon receipt and inspection of the returned package, the original shipping fee and a $10 handling fee will be deducted from your total payment, with the remaining balance refunded to you.

7. Non-Receipt Claims (30-Day Limit)

If your tracking status shows the package has shipped but you have not received it, please notify us within 30 days of the original shipping date. We will investigate in good faith and work with the courier to resolve the issue.
Claims Submitted After 30 Days: If you contact us after 30 days from the shipping date, we cannot guarantee a refund or replacement unless official proof of non-delivery issued by the carrier is provided. Any refunds or store credits after this period will be issued strictly at our sole discretion.

Contact Us

If you have any questions regarding your shipment or order status, please feel free to reach out to our customer support team at support@yiloo.com.